FAQ's - Contact


Feel free to reach us via the following methods:

Who Is The Sock Panda?

The Sock Panda is a panda who got tired of only being black and white. He started making colorful socks to spice up his life. He shares his favorites with his subscribers. His designs reflect whatever is inspiring him at the moment, which is usually the eclectic beauty of his Venice hometown.

What kind of socks can I expect to receive?

Fun socks! The panda creates socks with colorful designs that are made of high quality materials, usually 85% Peruvian cotton. Some are bright and colorful, some are more subtle. All of them have patterns or graphics that will get compliments. You will receive different designs every month.

Can I choose which socks I receive each month?

No! That’s part of the fun. You get a surprise every month. The Sock Panda picks the best designs and makes sure that you don’t receive the same pair twice.

Can I buy gift subscriptions?

Absolutely! You can specify the gift recipient’s name and address when you checkout.

Be sure to include a gift note. Your giftee will love our Handwritten notes!

How do I know that the socks will fit me?

Men’s socks will fit US men’s shoe size 8-12 (Sock Size 10-13). Women’s socks will fit US women’s shoe size 5-10 (Sock Size 9-11). If you’re in that range, the socks we send you will fit well.

Tween Sizes: Sock size 6-8 which ranges between ages 9-11. Many kids start to fit into adult socks at about age 12.  If the tween you have in mind is tall, or has rather large feet for her/his age, then just skip right on to our adult sizes.

Panda Pals will fit children ages 3 to 8 years.  Small corresponds to ages 3 to 5. Medium corresponds to ages 6 to 8.

What if I don’t like the socks I receive?

If you’re not satisfied with your socks for any reason, please contact us and we will send you a replacement. If you wish to change your style preference (Stylish & Suave/Daring & Bold, etc), please let us know!

When do I get my socks?

Sock are sent 3-5 days from account activation. Each month your socks will be sent around the same time.

International Accounts activated between the 1st and 15th of the month have a mailing date of the 16th. Accounts activated between the 16th and 31st of the month have a mailing date of the 1st of the following month.

If you have a special request and need the socks to arrive on a particular day please contact us and we will accommodate you.

When do I get charged?

Your first charge happens immediately when you sign up. Subsequent charges occur on the same date each month.

I’m outside of the United States. Can I subscribe?

Of course. Just enter your information like anyone else. We charge an extra $3/month for international shipments.

How can I meet the Sock Panda?

The Panda loves meeting new people. Drop him a line here and he’ll get back to you to make plans: panda@sockpanda.com

Does the Sock Panda provide wardrobe advice?

Absolutely, email him with pictures and he’ll give you feedback: panda@sockpanda.com

How do I know that my credit card info is secure?

We use Stripe.com to manage subscription billing; your billing info is stored securely in Stripe’s PCI-compliant system, and your credit card numbers never touch our servers.

I signed up on your old site and now I can’t login, what should I do?

Email us at panda@sockpanda.com and we’ll take care of you.