Cancellations, Refunds and Such . . .
Sock Shop Returns/Refunds
Our goal is to make you happy! Just write or call us with your concerns.
We are willing to send replacements and/or process refunds (30 days from delivery).
We may ask you to return the orginal unused shipment. A shipping label will be provided.
Subscription Refunds
While certain requests will be considered (special circumstances), as a general rule; we do not issue refunds. Refunds are reviewed on a case by case basis. We are happy to chat with you about the situation and find the best solution for you! We are always willing to send replacements:
(MONTHLY SUBSCRIPTION CANCELLATIONS)
Click Here for the Subscription Cancellation Process
Cancel your monthly subscription at any time and for any reason. You can do so either through the account management portal (see above), sending an email to panda@sockpanda.com or calling us at (650) 307-6257.
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* If you email us your cancellation request - we time to read an process the cancellation
Please allow 24 hours notice before the subscription renewal date to ensure adequate time to end the subscription.
If we receive your cancellation less than 24 hours before subscription renewal, you may be charged for the following month or term and your subscription will be cancelled after that term is completed.
Please note; while certain special requests will be considered, we usually need a little time to stop the processing of a package.
Once you make the request for a replacement - we will immediately send a replacement pair at our expense.
You may keep or give away the original pair you received. No need to send anything back to us.
Need to make a request? Please select the contact us button anywhere on our site and we will get back to you VERY QUICKLY!
PLEASE CONTACT US WITH QUESTIONS OR CONCERNS. WE ARE VERY HELPFUL!
YOU CAN DO SO EITHER THROUGH THE ACCOUNT MANAGEMENT PORTAL, SENDING AN EMAIL TO PANDA@SOCKPANDA.COM OR CALLING US AT (650) 307-6257.
WE’LL TAKE CARE OF YOU!
