Cancellations, Refunds and Such . . .
(Monthly Subscription Cancellations)
Cancel your monthly subscription at any time and for any reason. You can do so either through the account management portal, sending an email to firstname.lastname@example.org or calling us at (650) 307-6257.
However - We must receive your cancellation request (if emailed) 24 hours before the subscription renewal date to ensure adequate time to end the subscription.
If we receive your cancellation less than 24 hours before subscription renewal, then you will be charged for the following month or term and your subscription will be cancelled after that term is completed.
Please note; while certain special requests will be considered, we usually need a little time to stop the processing of a package.
While certain requests will be considered (special circumstances), as a general rule; we do not issue refunds. Refunds are reviewed on a case by case basis. We are happy to chat with you about the situation and find the best solution for you! We are always willing to send replacements:
Once you make the request for a replacement - we will immediately send a replacement pair at our expense.
You may keep or give away the original pair you received. No need to send anything back to us.
Need to make a request? Please select the contact us button anywhere on our site and we will get back to you VERY QUICKLY!
PLEASE CONTACT US WITH QUESTIONS OR CONCERNS. WE ARE VERY HELPFUL!
YOU CAN DO SO EITHER THROUGH THE ACCOUNT MANAGEMENT PORTAL, SENDING AN EMAIL TO PANDA@SOCKPANDA.COM OR CALLING US AT (650) 307-6257.
WE’LL TAKE CARE OF YOU!
*Note - Purchases that include a redeemed reward through Tapjoy cannot be refunded unless approved by Tapjoy. Please contact them directly.