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Who Is The Sock Panda?
The Sock Panda is a panda who got tired of only being black and white. He started making colorful socks to spice up his life. He shares his favorites with his subscribers. His designs reflect whatever is inspiring him at the moment, which is usually the eclectic beauty of his Venice hometown.
What kind of socks can I expect to receive?
Fun socks! The panda creates socks with colorful designs that are made of high quality materials, usually 85% Peruvian cotton. Some are bright and colorful, some are more subtle. All of them have patterns or graphics that will get compliments. You will receive different designs every month.
Can I choose which socks I receive each month?
No! That’s part of the fun. You get a surprise every month. The Sock Panda picks the best designs and makes sure that you don’t receive the same pair twice.
Can I buy gift subscriptions?
Absolutely! You can specify the gift recipient’s name and address when you checkout.
Be sure to include a gift note. Your giftee will love our Handwritten notes!
How do I know that the socks will fit me?
Men’s socks will fit US men’s shoe size 8-12 (Sock Size 10-13). Women’s socks will fit US women’s shoe size 5-10 (Sock Size 9-11). If you’re in that range, the socks we send you will fit well.
Tween Sizes: Sock size 6-8 which ranges between ages 9-11. Many kids start to fit into adult socks at about age 12. If the tween you have in mind is tall, or has rather large feet for her/his age, then just skip right on to our adult sizes.
Panda Pals will fit children ages 3 to 8 years. Small corresponds to ages 3 to 5. Medium corresponds to ages 6 to 8.
What if I don’t like the socks I receive?
If you’re not satisfied with your socks for any reason, please contact us and we will send you a replacement. If you wish to change your style preference (Stylish & Suave/Daring & Bold, etc), please let us know!
When do I get my socks?
Sock are sent using USPS First Class mail within 3-5 days of account activation (usually sooner). Each month your socks will be sent around the same time.
International Accounts are processed weekly:
- UPS or FedEx will deliver all international shipments from the United States to the entry point of each destination country. At that time, the national postal service of the destination country takes over. Due to the transfer of postal services the tracking information is not always reliable but our team is always available to help track down your socks as best we can.
- It takes on average 7-10 additional days for our international packages to reach their final destination. We have seen much shorter and much longer. We are always available to help track down your socks.
If you have a special request and need the socks to arrive on a particular day please contact us and we will accommodate you.
When do I get charged?
Your first charge happens immediately when you sign up. Subsequent charges occur on the same date each month.
I’m outside of the United States. Can I subscribe?
Of course. Just enter your information like anyone else. We charge an extra $3/month for international shipments.
How can I meet the Sock Panda?
The Panda loves meeting new people. Drop him a line here and he’ll get back to you to make plans: firstname.lastname@example.org
Does the Sock Panda provide wardrobe advice?
Absolutely, email him with pictures and he’ll give you feedback: email@example.com
How do I know that my credit card info is secure?
We use Stripe.com to manage subscription billing; your billing info is stored securely in Stripe’s PCI-compliant system, and your credit card numbers never touch our servers.
Cancellations, Refunds and Such . . .
Cancel at any time and for any reason. You can do so either through the account management portal, sending an email to firstname.lastname@example.org or calling us at (650) 307-6257.
Please note; while certain special requests will be considered, we usually need a little time to stop the processing of a package.
We must receive your cancellation 48 hours before subscription renewal to cancel your subscription the following month. If we receive your cancellation less than 48 hours before subscription renewal, then you will be charged for the following month and your subscription will be cancelled the month after
While certain requests will be considered, as a general rule; we do not issue refunds. Please request cancellation prior to your subscription anniversary date.
Please contact us with questions or concerns. We are very helpful!
Email us at email@example.com and we’ll take care of you.